Lost property policy template
Build a clear internal policy covering responsibilities, intake, storage, claims, retention, return and disposal.
Open the lost property policy templateComplete Lost Property Service
Lost property management resources
Practical resources for operations, facilities, security, customer service and procurement teams responsible for found property.
These resources provide operational starting points, not legal advice. Adapt them to your organisation, sector, contracts and applicable law.
Plan and govern your process
Retention and disposal guide
Create a documented retention schedule based on item risk, legal requirements, customer expectations and operational need.
Open the retention and disposal guideMulti-site lost property audit checklist
Review governance, handover, storage, records, claims and disposal consistently across every location.
Open the multi-site audit checklistReduce risk and improve procurement
Data-bearing items guide
Use a controlled process for phones, laptops, identity documents, payment cards and other sensitive found items.
Open the data-bearing items guideIn-house versus outsourced assessment
Compare the real workload, cost, control, risk and service implications of each operating model.
Open the in-house versus outsourced guideManaged service tender specification
Use a structured requirements checklist when procuring or reviewing a managed lost property provider.
Open the tender specificationCurrent-process cost calculator
Estimate the annual staff, storage and administration cost of your current in-house process before requesting a tailored review.
Open the lost property cost calculatorAbout these resources
Published and reviewed by Complete Lost Property Service on 10 August 2026. Review each resource against your own legal, contractual, insurance and sector requirements before adoption.
A practical first step
Take lost property off your team’s workload
Book a short, no-obligation review of your current process with CLPS.