Items handed to security or reception
Lost property is often handed to the people most visible on site, usually security, reception or facilities teams.
Complete Lost Property Service
Lost property support for facilities and security providers
CLPS helps FM and security companies solve lost property challenges for their clients while creating a valuable service add-on, potential revenue stream and rebate opportunity.
Book a 30-minute reviewA clear, controlled journey
- Secure handover
- Controlled processing
- Verified return
Your clients have the lost property problem — you can offer the solution
Facilities management and security companies often support clients across offices, campuses, venues, transport environments, public buildings, retail destinations and high-footfall sites.
Those clients face the same lost property issues as the sectors they operate in: storage pressure, customer enquiries, manual searches, unclear ownership checks, return arrangements and risk around valuable or data-bearing items.
CLPS gives FM and security providers a practical way to solve those problems for clients without building a lost property operation from scratch.
Lost property creates pressure across managed sites
Whether your client operates a public venue, commercial building, campus, transport location or visitor environment, lost property can quickly become a drain on site teams.
Storage pressure on site
Unclaimed items can sit in cupboards, offices, control rooms or back-of-house areas for weeks or months.
Client service expectations
Clients expect a professional, reliable process for visitors, staff, tenants and customers who lose property.
Risk around valuable items
Phones, laptops, wallets, bags, keys, access cards and documents can create handling, privacy and ownership verification concerns.
Time taken from core duties
Every enquiry, search, claim check or return arrangement takes security and facilities teams away from their main responsibilities.
Inconsistent processes
Different sites, shifts or contractors may handle found property in different ways, making the process harder to control.
A service add-on for FM and security companies
CLPS can be offered as an additional service to your clients, helping you strengthen your proposal, solve a real operational problem and create a more complete site management offer.
Instead of your teams trying to store, process and return lost property themselves, CLPS provides the secure collection, off-site storage, CCTV processing, claim review, owner verification and courier return support behind the service.
This gives your clients a better lost property process while giving your business a new service line.
Commercial benefits for your business
CLPS can help FM and security providers turn lost property from an operational nuisance into a client value-add.
New revenue stream
Offer lost property management as an additional service to clients, either as part of a wider contract or as a bolt-on service.
Potential rebate opportunity
Where agreed, referral or reseller arrangements may create a rebate opportunity linked to client uptake and the chosen commercial model.
Stronger client proposition
No need to build the operation
CLPS provides the collection, secure storage, processing, claim review, verification and return support behind the service.
Better service for end users
Visitors, tenants, staff and customers get a clearer route to recover lost items without overloading site teams.
Sustainability value
CLPS operates as a net zero service and can provide CO₂ removal certificates where applicable, supporting client sustainability reporting.
OEM, reseller and managed service options
CLPS can support facilities management and security companies in different ways depending on the client relationship and contract model.
You may want CLPS to operate as a visible specialist partner, as a referred service, or as part of your own managed service offer. The structure can be discussed around your clients, sites, commercial model and service requirements.
Partner referral
You introduce CLPS to clients who need lost property support, with an agreed commercial arrangement where appropriate.
Reseller model
You offer CLPS lost property services as part of your client proposal or contract, creating an additional service line.
OEM-style support
CLPS provides the operational capability behind the service while you maintain the client relationship.
Multi-site rollout
CLPS can support managed sites across a client portfolio, helping create consistency across locations.
How CLPS solves the client’s lost property problem
For the end client, CLPS provides a secure and practical lost property process.
Found items are placed into CLPS-provided bags, boxes or containers kept securely on site. Once sealed, CLPS collects the containers and transports them to our secure warehouse.
Items are processed under CCTV, registered, photographed and stored securely for the agreed retention period. When claims are received, CLPS reviews the details, verifies ownership and supports the owner’s chosen courier delivery option.
This reduces workload for site teams while improving the experience for visitors, staff, tenants or customers trying to recover lost property.
Suitable for a wide range of client sites
CLPS can support lost property services across many of the environments already served by facilities management and security providers:
Commercial office buildings
Business parks
Retail destinations
Shopping centres
Public venues
Universities and campuses
Hospitals and healthcare sites
Local authority buildings
Visitor attractions
Event venues
Mixed-use developments
A stronger offer for tenders and client renewals
Lost property is often a small part of a wider facilities or security contract, but it can still affect client satisfaction, visitor experience and site team workload.
Adding CLPS to your service offer can help strengthen tenders, renewals and account growth conversations by showing clients that you can reduce admin, improve control, support sustainability reporting and offer a clearer process for people trying to recover lost items.
Sustainability value for you and your clients
CLPS operates as a net zero service and works across collection, storage, processing and return activity to reduce environmental impact.
Where applicable, CO₂ removal certificates can be provided for CLPS operations and client lost property activity, helping support ESG reporting, sustainability commitments and environmental accountability.
For FM and security providers, this adds another useful point of value in client conversations.
A practical first step
Take lost property off your team’s workload
Book a short, no-obligation review of your current process with CLPS.