Complete Lost Property Service
Answers to common questions about CLPS, how the service works and how we support organisations with secure lost property management.
Book a 30-minute reviewCLPS provides secure lost property collection, off-site storage, CCTV processing, item registration, claim review, owner verification, courier return support and CO₂ removal certificates.
These FAQs explain how the service works and how it can support different types of organisation, quick links are below:
How the service worksSecurity and storageClaims and returnsSectors we supportCosts and benefitsSustainabilityGetting startedCLPS provides a managed lost property service for organisations.
We collect sealed bags, boxes or containers from your site, transport items to our secure warehouse, process them under CCTV, register and photograph each item, store them securely, review claims, verify ownership and support courier return options for verified owners.
Yes. CLPS provides bags, boxes or containers for found property. These are kept in a secure place on your site and used by your team to store items ready for collection.
Your team places found items into CLPS-provided containers kept securely on site. When ready, the containers are sealed and CLPS is contacted for collection.
CLPS collects the sealed containers, processes the items under CCTV, registers and photographs them, stores them securely and then supports claim review, ownership verification and courier returns.
No. Your team places found items into CLPS-provided containers and seals them for collection. CLPS then processes the items at our secure warehouse, including registration and photography under CCTV.
Items are transported to a secure CLPS warehouse, where they are stored for the agreed retention period.
Yes. Items are processed in a controlled warehouse environment under CCTV. They are registered, photographed and recorded so that claims can be reviewed against structured item information.
CLPS can hold items securely for several months, depending on the agreed retention period and your organisation’s policy requirements.
CLPS can support a controlled process for items such as phones, laptops, tablets, wallets, bags, keys, documents, payment cards and other valuable or data-bearing property.
Ownership verification is used before items are released.
CLPS uses controlled handling, restricted access and structured records to limit unnecessary exposure of personal information. Its information security management system is certified to ISO/IEC 27001:2022 and its cyber controls are independently verified through Cyber Essentials.
Unclaimed property is handled after the agreed retention period under the client’s approved policy, contract and applicable requirements. Disposal, transfer, donation or destruction routes depend on the item category, sensitivity and legal context, and should remain auditable.
CLPS can review incoming claims against item records, photographs and supporting details. This helps reduce customer service workload for your internal teams.
Once ownership has been verified, CLPS supports the owner’s chosen courier delivery option so the item can be returned safely and conveniently.
Before an item is released, CLPS checks that the claimant can reasonably verify ownership. This may include matching the claimant’s description, details or supporting information against the stored item record.
Yes. CLPS supports claim review, ownership verification and return arrangements, reducing the amount of time your teams spend answering enquiries, searching for items and arranging returns.
CLPS supports organisations that need a secure and efficient way to manage lost property, including transport operators, police forces, facilities management companies, security providers and public venues.
Yes. CLPS supports police forces with found property that may create storage pressure, public enquiries, ownership verification needs and risk around valuable or data-bearing items.
Yes. CLPS supports transport operators that need to transfer passenger lost-property workload across vehicles, stations, depots, hubs and contact-centre teams while preserving a clear recovery service.
Yes. CLPS can provide an end-to-end managed service covering site handover, collection, processing, secure storage, claimant communication, claim review, ownership verification, return, retention and the agreed outcome for unclaimed items. The exact responsibilities, service levels and escalation points are agreed during implementation.
Passengers can be redirected into a dedicated digital CLPS journey under an agreed routing, communication and escalation model. This can reduce demand in the operator’s main contact centre without removing the lost-property service or leaving passengers without support. CLPS should not be presented as a replacement telephone call centre unless a separate telephone service is expressly included in the agreed scope.
Yes. CLPS can support FM and security companies directly, or through partner, reseller and OEM-style service models. This can help providers solve client lost property problems while creating a service add-on, potential revenue stream and rebate opportunity.
CLPS supports organisations throughout the United Kingdom and Ireland, including organisations operating across multiple sites and jurisdictions.
CLPS helps reduce the staff time, storage space, customer service workload and return admin involved in managing lost property.
By collecting items from your site, storing them securely off-site and handling claim review and owner verification, CLPS reduces the day-to-day burden on your internal teams.
Yes. CLPS can support organisations with multiple locations, sites, stations, depots, venues or client premises. This is especially useful where lost property is currently handled inconsistently across different locations.
CLPS can reduce workload for reception, security, facilities, customer service, operations, front counter, venue, transport and administrative teams.
Yes. CLPS gives owners a clearer route to claim, verify and recover their property. This can reduce confusion, repeated contact and frustration when someone loses an important item.
Pricing depends on factors such as item volumes, number and location of sites, collection arrangements, storage requirements, retention periods, claims support and reporting needs. A review allows CLPS to understand the current process before proposing an appropriate service model.
Open the lost property cost calculatorYes. CLPS operates as a net zero service and works across collection, storage, processing and return activity to reduce environmental impact.
Lost property management involves transport, storage, processing, customer support and returns. CLPS works across these areas to reduce impact and support a lower-carbon approach to lost property handling.
Yes. Where applicable, CLPS provides CO₂ removal certificates for its own operations and client lost property activity. This can help support sustainability reporting and environmental accountability.
The first step is to contact CLPS and tell us about your organisation, sites, current process, item volumes and main challenges.
We can then discuss how secure collection, off-site storage, CCTV processing, claim review, owner verification and courier return support could work for your organisation.
Yes. You can book a 30-minute review to discuss your current lost property process, the problems it creates and whether CLPS can help reduce workload, cost, risk and storage pressure.
It helps to provide your organisation name, sector, number of sites, approximate lost property volume, current process and main challenges.
This allows CLPS to understand whether the service is a good fit and how it could be structured.
Yes. The CLPS resource hub provides a policy template, multi-site audit checklist, retention framework, security guidance, procurement checklist and current-process cost calculator to support an initial review.
Explore lost property management resourcesA practical first step
Book a short, no-obligation review of your current process with CLPS.