Staff time
Frontline, security, facilities and customer service teams can spend time logging items, answering enquiries, searching storage areas and arranging returns.
Complete Lost Property Service
Reduce the hidden cost of lost property
CLPS helps organisations transfer the staff time, storage, contact-centre demand and operational responsibility involved in managing lost property from handover through to final resolution.
Book a 30-minute reviewOpen the lost property cost calculatorA clear, controlled journey
- Secure handover
- Controlled processing
- Verified return
Calculate your current lost-property cost
Use the free CLPS calculator to build an editable annual baseline for staff handling, storage, administration, customer-service interactions and escalations.
For transport operators, the calculator includes the confirmed £21 fully loaded staff-cost planning rate derived from the October 2022 ORR employment-cost review, with the source and limitations shown on the page.
You can also model the share of lost-property interactions that could be routed from your main contact centre into a managed digital service. The result remains an indicative baseline—not a quotation or guaranteed saving.
Open the lost property cost calculatorWhere lost property creates cost
Lost property often creates cost across several parts of an organisation, even when those costs are not tracked as a separate budget line.
Storage space
Unclaimed items can take up valuable space for weeks or months, especially in high-volume environments.
Customer service workload
Lost property enquiries often generate repeated calls and emails, especially when owners are trying to recover valuable or urgent items.
Manual searches
Without structured registration and photography, staff may need to search through cupboards, rooms, boxes or spreadsheets to find potential matches.
Risk and complaints
Poor records, unclear ownership checks or slow responses can increase the risk of complaints, disputes and incorrect item release.
Courier and return admin
Arranging returns can create extra work, especially when claimants need delivery options or cannot collect items in person.
How CLPS helps reduce lost property costs
CLPS can take responsibility for the complete managed lost-property function, rather than supplying only storage or a software tool.
Your team places found items into CLPS-provided containers, seals them and requests a collection. CLPS then collects the containers, transports them to a secure warehouse and processes the items under CCTV.
Each item is registered, photographed and stored securely for the agreed retention period. When claims come in, CLPS reviews the details, verifies ownership and supports the owner’s chosen courier delivery option.
Under an agreed operating model, lost-property enquiries and claimant interactions can be routed away from the main contact centre while passengers retain a clear, supported recovery service.
Reduced staff workload
Less time spent on item handling, customer enquiries, manual searches, claim checks and return arrangements.
Reduced storage pressure
Lost property is moved off site and stored securely by CLPS, freeing up space for operational use.
Reduced customer service demand
CLPS can manage claimant communication, claim review, ownership verification and return support, transferring avoidable lost-property calls and follow-up from your internal contact centre.
Reduced process inconsistency
Sealed collections, item registration, photography and structured claim review help create a clearer process.
Reduced return handling
CLPS supports courier delivery options, helping owners recover items without creating extra work for your team.
Reduced environmental burden
CLPS operates as a net zero service and provides CO₂ removal certificates where applicable, helping support sustainability reporting.
Less lost property work for your internal teams
Lost property usually sits with teams whose main job is something else.
It may be handled by reception, security, facilities, customer service, operations or frontline staff. Every item that needs to be stored, checked or followed up takes time away from their core role.
By moving lost property into a managed CLPS process, organisations can reduce the day-to-day burden on those teams while still giving owners a clear route to recover their belongings.
Cost savings with environmental accountability
Reducing the operational burden of lost property should not come at the expense of environmental responsibility.
CLPS operates as a net zero service and works across collection, storage, processing and return activity to reduce environmental impact.
Where applicable, CLPS provides CO₂ removal certificates for its own operations and client lost property activity, helping organisations evidence a lower-carbon approach and support wider sustainability commitments.
A clearer process is easier to control
Unstructured lost property processes are difficult to measure and improve. When items are stored in different places, recorded inconsistently or handled by multiple teams, the true cost becomes harder to see.
CLPS gives organisations a clearer process with sealed collections, secure storage, CCTV processing, item photography, claim review and owner verification.
That structure helps reduce wasted time, improve accountability and make the lost property process easier to manage.
Find out where lost property is costing your organisation
Talk to CLPS about your current process and how a managed lost property service could reduce admin, storage pressure, customer service workload and operational risk.
A practical first step
Take lost property off your team’s workload
Book a short, no-obligation review of your current process with CLPS.